Payment
Find the answers to our most frequently asked questions about payment.
What type of cards do you accept?
You may pay by debit card, credit card or another alternative payment method specified as part of the checkout process. As part of our partnership with Global E we will be able to offer alternative payment method depending on your geographical location. Please note Global E may change the payment methods at any time but this will not affect any existing order.
How can I return an item?
To return an item, please follow the steps on our Returns Portal.
How will I be refunded?
Once your return has been processed, your refund will be issued to same method of payment used for your original order. This can take 3-10 business days to show in your account once issued.
Can I make changes to my existing order?
Once an order has been placed, you will no longer be able to amend or make changes to the order. Depending on the stage of the order, our customer care team may be able to process an order cancellation. A new order will then need to be placed. In specific circumstances, our team may be able to make changes to your delivery adress, but this is not guaranteed.
How can I use my gift card and check the balance?
We no longer sell gift cards but if you have any questions around the use of an existing gift card, please do contact info@thefoldlondon.com and one of our team will be able to assist.
You can check the balance available on your gift card on the Gift Card Balance page here.